ABOUT OUR PROCESS
WE ARE HAPPY TO HELP!
To get started, please complete the booking request form. Availability will be confirmed once we review our current schedule for your area. You will be contacted with the most up-to-date pickup information for the week. All next steps to secure your booking—including confirmations and payment—will be sent via email.
There is a $35 diagnostic charge on all equipment, this includes a full inspection of your machine, and a quote.
If only a tune up (oil change, spark plug replacement, fuel flush, inspection) the diagnostic fee is applied to the labor.
Pickup and Delivery fee is roundtrip and ranges from $60-$200+ depending on town, size of equipment, quantity of equipment picked up. You will be advised when we receive your request.
TURN AROUND TIME
TURNAROUND TIME
MAKE SURE TO CHECK EMAILS FOR ALL CONFIRMATION DETAILS.
As of October 1st
FROM TIME OF PICKUP- Equipment requiring parts typically has a 7–10 day turnaround, depending on parts availability and shipping timelines.
TUNEUPS - 2-7 DAYS (DEPENDING ON DELIVERY SCHEDULE)
ESTIMATES & APPROVALS
You can expect to receive an estimate within 2–5 days after pickup. Timely approval is important, as delays in authorization directly affect service flow and turnaround time.
COMMUNICATION IS KEY
Please provide a valid cell phone number when booking. We rely on text and email updates for estimates, approvals, confirmations, and delivery coordination.
COMMUNITY & SUPPORT
We truly enjoy serving our community and appreciate your cooperation throughout the process. If at any time you need assistance, please don’t hesitate to reach out. Our goal is to make this a smooth, valuable service experience. We’re happy to help via phone, email, or text at 516-681-1999 or support@ironsidepower.info